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FAQs

We're here to help you figure out the answers to any hairy (or hairless) situation.

Products

  • Why do I need Fur?

    Just as head hair doesn't "need" to be conditioned, neither does pubic hair. That being said, we provide options to care for your hair and skin to elevate your daily routine. If you want all natural products to minimize ingrown hairs, bumps, and soften hair then Fur is for you.

  • Which Fur products are right for me?

    We recommend Fur Oil for areas where you tend to keep more hair, e.g. the center of your pubic area. Stubble Cream for areas where you remove hair, e.g., the bikini line, and Ingrown Concentrate on any specific irritations — think of it as a blemish cream as opposed to the daily ritual of Fur Oil and Stubble Cream. Some people (including the Fur team) also have preferences by body part-Fur Oil on your pubic area, Stubble Cream on your legs and Ingrown Concentrate on any irritated areas, e.g. the bikini line or the neck for men. Fur products are great for any part of the body where you want to care for both hair and skin such as legs, under the bum, underams, chest, and beards. A lot of people get ingrowns wherever there is skin and hair.

  • Are your products safe?

    Fur products have been safety tested dermatologically and gynecologically to EU regulation standards, which are stricter than US standards. That being said, if you experience irritation discontinue use, and of course consult your doctor regarding your specific situation. Fur products are 100% natural, and free of phthalates, parabens, sulfates, silicones, acids, cortisones, and any artificial dyes and fragrances, they are gluten free and vegan.

  • Are your products tested on animals?

    No, we are cruelty free!

  • Do I need Fur if I lasered all my hair off?

    Even if you have no hair, you probably have skin. Additionally, most people do some annual upkeep to stay hair-free. In between these sessions when you are shaving, you may like to use Fur products.

  • What are the results? How long does it take to see them?

    Fur Oil and Stubble Cream are like any other facial or hair care regimen: it takes at least 2 weeks of continuous daily use to see results. Over time, you should notice softer hair and that you have fewer ingrown hairs on a regular basis. Ingrown Concentrate is much faster acting — your skin should start to feel better after — 15 minutes, and redness should also subside.

Ingredients

  • How does it smell?

    We didn't add any specific fragrances to the Fur products though a lot of people describe it as "spa-like" — it does have a light lemon/lavender scent that dissipates after several minutes. It's not about masking or covering your natural scent.

  • Are your products vegan?

    Yes!

  • Are your products ingredients clean?

    Yes! We use all natural, clean ingredients which may cause slight discrepancies in the color of the oils.

  • I have allergies. Can I see a list of product ingredients?

    Each product page contains a full list of ingredients for that product. Go to our “Shop All” page, click on the product you have a question about, and scroll down to see the list of ingredients as well as the recommended use, benefits, and claims. If you have any questions about our ingredients, feel free to reach out to us at hello@furyou.com.

  • Is Fur safe to use while pregnant and breastfeeding?

    Fur products have not been tested for use during pregnancy and/or breastfeeding. As with any new beauty regimen, we recommend you consult with your doctor before use.

  • What is the shelf life of Fur products?

    All Fur products have a shelf life of 3 years if they are unopened. The Fur Oil has a shelf life of 30 months once it is opened. The Stubble Cream and Ingrown Concentrate both have a shelf life of 12 months once they are opened. Because our products are made with 100% natural ingredients and contain no preservatives, each batch of product may vary by color, smell, and consistency.

Shipping

  • How will the product be shipped?

    We ship Fur in a discrete brown postal box with chartreuse tape, unbranded.

  • Do you sell Fur in stores?

    Yes! We sell Fur products in select retailers, which you can find here. If you'd like to be a retailer, please reach out to pros@furyou.com to receive more information on our wholesale partnerships.

  • Are Fur products available on Amazon or Ebay?

    Currently, we only sell the Fur Oil mini (14 mL) on Amazon, which you can shop here. We have no authorized sellers on Amazon or Ebay, so if you do find a different Fur product there unfortunately we can't verify its origins and quality. As a result, we can't provide help, returns, or refunds for products purchased from an unauthorized Amazon or Ebay seller.

  • How fast will my order get to me?

    Standard shipping is 5-7 days.

  • Does Fur offer free samples?

    At this time, we are not offering samples. If you have questions about a particular product or are wondering which product is best for you, we are more than happy to help! You can reach us directly at hello@furyou.com. You can also try our products at a Fur retailer near you. Another thing to keep in mind: if you purchase a product from our website and are not completely satisfied, you are welcome to return it to us for a refund within 60 days.

  • What if I want to change or cancel my order?

    We can help! Unfortunately we cannot make changes to the products ordered, but we are able to cancel your order or change your shipping address. Send us an email at hello@furyou.com if you need to make any cancellations or address changes.

  • Do you ship internationally?

    Yes! We ship internationally via DHL.

  • Can I expedite my order?

    Yes! You will be able to choose your shipping method at checkout.

Returns

  • Can I return the product? What is the trial period?

    Yes we accept all returns no questions asked within 60 days of purchase. Just a heads up, we do not cover shipping cost for any Fur returns. Email hello@furyou.com with your name, order number, and items you would like to return to start the process. Unfortunately we can only accept products purchased from our website.

  • What do I do if my order arrives damaged?

    Oh no! If you purchased directly from our website, email us at hello@furyou.com with your order number and a photo of the damage. If you purchased from one of our retailers, please contact them directly for assistance.

Still have questions? Want to say hi? hello@furyou.com