Will my Fur delivery be interrupted?
We’re doing our best to work with our delivery partners to ensure everyone gets their Fur package! However, there is a chance your package could be slightly delayed and your estimated delivery date may be off. If it’s past your estimated delivery date and you still have not received your package, please wait an additional 5 business days and then please email firstname.lastname@example.org and we’ll be happy to help.
What safety measures are your delivery and fulfillment partners taking?
Our delivery and fulfillment partners share our key concerns on customer and employee wellness. Employees must work 6 feet apart, and all our deliveries are no-contact. The CDC, WHO, FDA, and local authorities have all put in place guidelines and policies to ensure no cross-contamination takes place and our delivery and fulfillment partners are adhering to these guidelines. These policies include, among many others, increased sanitation procedures, widespread access to hand-hygiene products, disinfecting wipes, and policies to discourage sick employees from coming to work.
Why do I need Fur?
Just as head hair doesn't "need" to be conditioned, neither does pubic hair. That being said, we provide options to care for your hair and skin to elevate your daily routine. If you want all-natural products to soften hair and minimize ingrowns and bumps then Fur is for you.
- Which Fur products are right for me?
What are the results? How long does it take to see them?
Fur products are like any other facial or hair care regimen: it takes at least 2 weeks of continuous daily use to see results. Over time, you should notice softer hair and that you have fewer ingrown hairs on a regular basis.
What is the difference between Fur Oil and Ingrown Concentrate?
Fur Oil is a daily moisturizer for hair and skin. It works to soften hair, smooth skin, clear pores, and prevent ingrowns. Ingrown Concentrate is a spot treatment meant to be used on specific irritation, ingrowns, or bumps. It comes with an exfoliating finger mitt to gently polish skin, and will work to heal ingrowns and soothe any redness you may have. If you think of Fur products in terms of skincare, Fur Oil is like your face moisturizer and Ingrown Concentrate is like your blemish treatment.
Do your products help with scarring/dark spots?
We have received many customer testimonials saying that our products (especially Ingrown Concentrate, Fur Oil, and Silk Scrub) have helped reduce the visibility of stretch marks, scarring, and dark spots on their skin. However, we have not officially tested our products to confirm those testimonials. You are welcome to try our products and return them for a full refund within 60 days of your purchase if you do not receive any results.
What is the scent of your products?
We don't add any specific fragrances to Fur products, though a lot of people describe them as "spa-like". They do have a light lemon/lavender scent that dissipates after several minutes. It's not about masking or covering your natural scent.
Where is the cloth finger mitt that comes with Ingrown Concentrate?
We store the cloth finger mitt inside the Ingrown Concentrate box. If you cannot find the mitt, please email email@example.com and we can assist you further!
What is the shelf life of Fur products?
All Fur products have a shelf life of 3 years if they are unopened. If opened, all products have a shelf life between 12-30 months. Because our products are made with 100% natural ingredients and contain no preservatives, each batch of product may vary by color, smell, and consistency.
Are your products safe?
Fur products have been safety tested dermatologically and gynecologically to EU regulation standards, which are stricter than US standards. That being said, if you experience irritation please discontinue use and consult your doctor regarding your specific situation.
Are your products tested on animals?
No, we are cruelty free!
Are your products vegan?
Are your products’ ingredients clean?
Yes! We use all-natural, clean ingredients. Fur products are free of phthalates, parabens, sulfates, silicones, cortisones, artificial dyes and fragrances. They are also gluten-free and vegan.
Is Fur safe to use while pregnant and breastfeeding?
Fur products have not been tested for use during pregnancy and/or breastfeeding. As with any new beauty regimen, we recommend you consult with your doctor before use.
Is this the product that was on Shark Tank?
Yes! We were featured on Shark Tank on February 28th, 2020.
How much does standard shipping cost?
Standard shipping is free for all orders within the United States. There is a $30 shipping fee for all international orders.
How will the product be shipped?
We ship Fur in a discreet brown postal box with chartreuse tape, unbranded. For standard shipping, we either use UPS Mail Innovations, where UPS hands off the package to your local USPS post office for final delivery, or DHL with USPS, depending on the weight of your package.
- Do you sell Fur in stores?
Are Fur products available on Amazon or Ebay?
Currently, we sell Fur Oil 75ml, Fur Oil 14ml, Ingrown Concentrate, and Silk Scrub on Amazon, which you can shop here. We have no authorized resellers on Amazon or Ebay, so if you do find a different Fur product there unfortunately we can't verify its origins and quality. As a result, we can't provide help, returns, or refunds for products purchased from an unauthorized Amazon or Ebay seller.
How fast will my order get to me?
Typically, standard shipping is 5-7 days. But due to the current pandemic, your shipping times may be slightly delayed.
Can I expedite my order?
Unfortunately due to COVID-19 we are unable to expedite orders at this time.
Do you ship internationally?
Yes! We ship internationally via DHL.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can follow that link to track your package. If you can not find your confirmation email, you can feel free to reach out to firstname.lastname@example.org and we will send your tracking information.
What if I want to cancel my order?
We can help! Send us an email with “Cancel Order” as well as your order number in the subject line to email@example.com.
What if I want to change the address on my order?
Happy to help! Send us an email with “Change Address” as well as your order number in the subject line to firstname.lastname@example.org.
What if I want to change the products in my order?
Unfortunately, we cannot make changes to the products ordered. If you’d like to cancel your order and place a new one, please reach out to email@example.com with “Cancel Order” and your order number in the subject line.
Can I return the product? What is the trial period?
Yes, we accept all returns no questions asked within 60 days of purchase. Just a heads up, we do not cover shipping cost for any Fur returns. Email firstname.lastname@example.org with your name, order number, and items you would like to return to start the process. Unfortunately, we can only accept products purchased from our website.
When can I expect to see my refund?
Most refunds will show up in your account in 3-5 business days. However, this can vary depending on your bank.
What do I do if my order arrives damaged?
Oh no! If you purchased directly from our website, email us at email@example.com with your order number and a photo of the damage. If you purchased from one of our retailers, please contact them directly for assistance.
How do I see my point balance?
You can check your points balance in the “Fur Rewards” pop-up on the bottom left-hand corner of our site. Please make sure to use a desktop, as the pop-up is not currently available on the mobile version of furyou.com.