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FAQs

We're here to help you figure out the answers to any hairy (or hairless) situation.

COVID-19

  • Is Fur still open for business?

    Yes! Because Fur is classified as a non-essential business, our entire team is working remotely, but there are no plans to put a pause on production or deliveries.

  • Will my Fur delivery be interrupted?

    We are doing our best to work with our delivery partners to ensure everyone gets their Fur package! However, there is a chance your package could get slightly delayed. If there are delivery issues that arise due to COVID-19 or any other reason, please contact our customer service team who will be happy to help you retrieve your Fur :)

  • Can COVID-19 be transmitted through mail?

    The World Health Organization says it is safe to handle packages even if delivered from locations with COVID-19 cases. “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” The CDC agrees that the risk of transmission from surfaces is low. Additionally, all our delivery partners are taking several precautionary measures to keep your box safe. If you’d like to make extra sure that your box is safe, the CDC does have specific recommendations on how to best disinfect surfaces.  Read more about that here.

  • What measures are your delivery and fulfillment partners taking?

    Our delivery and fulfillment partners are considered “essential businesses,” so they are currently up and running. They do share our key concerns on customer and employee wellness. Employees must work 6 feet apart, and all our deliveries are no-contact. The CDC, WHO, FDA, and local authorities have all put in place guidelines and policies to ensure no cross-contamination takes place and our delivery and fulfillment partners are adhering to these guidelines. These policies include among many others: increased sanitation procedures, widespread access to hand-hygiene products, disinfecting wipes and policies to discourage sick employees from coming to work.

  • Do Fur employees receive paid sick leave?

    As a health and beauty company, Fur knows that wellness starts with us! The well-being of our employees has always been a priority. Fur employees have always been urged to stay home if they feel unwell and take extra care to get better so that we can have their talents and skill at 100% capacity. Fur is also 100% supportive of efforts to flatten the curve and keep our communities safe by staying home at this time. Fur has already established guidelines to cover the different situations that may evolve from Covid-19 for our employees.

  • I have a Fur order on its way, but I needed to relocate due to the virus and will no longer be able to retrieve my delivery. What are my options?

    Please reach out to the Fur Customer Service Team and they will be happy to help you get your package :)

  • What are you doing to help?

    As we continue to navigate the COVID-19 pandemic both as people and as a business, we will continue to focus on how we can help. 

    Here’s what we’ve done so far:

    -A week into the pandemic’s beginnings in the US, we gave away over 500 Fur Oils to front line healthcare workers, who are fighting to keep us all safe and healthy. We are planning to release more as soon as supplies become available.

    -We partnered with BeautyUnited, a campaign of solidarity and shared humanity alongside  Violet Grey, BEAUTYCON, BeautyCounter, GOOP, Anastasia Beverly Hills, Beauty Blender and more, to create care packages for frontline workers at the Javits Center—which, starting on March 30th, is operating as a 3,500 bed hospital for coronavirus patients.

    We will continue to update this section as we find new ways to give back and help out. If you have any questions or are a charitable organization who’d like to connect with us, please reach out to hello@furyou.com.

Products

  • Why do I need Fur?

    Just as head hair doesn't "need" to be conditioned, neither does pubic hair. That being said, we provide options to care for your hair and skin to elevate your daily routine. If you want all natural products to minimize ingrown hairs, bumps, and soften hair then Fur is for you.

  • Which Fur products are right for me?

    We recommend Fur Oil for areas where you tend to keep more hair, e.g. the center of your pubic area. Stubble Cream for areas where you remove hair, e.g., the bikini line, and Ingrown Concentrate on any specific irritations — think of it as a blemish cream as opposed to the daily ritual of Fur Oil and Stubble Cream. Some people (including the Fur team) also have preferences by body part-Fur Oil on your pubic area, Stubble Cream on your legs and Ingrown Concentrate on any irritated areas, e.g. the bikini line or the neck for men. Fur products are great for any part of the body where you want to care for both hair and skin such as legs, under the bum, underams, chest, and beards. A lot of people get ingrowns wherever there is skin and hair. If you're still unsure about which product is right for you, you can take our product quiz here

  • Are your products safe?

    Fur products have been safety tested dermatologically and gynecologically to EU regulation standards, which are stricter than US standards. That being said, if you experience irritation discontinue use, and of course consult your doctor regarding your specific situation. 

  • Are your products tested on animals?

    No, we are cruelty free!

  • Do I need Fur if I lasered all my hair off?

    Even if you have no hair, you probably have skin. Additionally, most people do some annual upkeep to stay hair-free. In between these sessions when you are shaving, you may like to use Fur products.

  • What are the results? How long does it take to see them?

    Fur Oil and Stubble Cream are like any other facial or hair care regimen: it takes at least 2 weeks of continuous daily use to see results. Over time, you should notice softer hair and that you have fewer ingrown hairs on a regular basis. Ingrown Concentrate is much faster acting — your skin should start to feel better after — 15 minutes, and redness should also subside.

  • How will I be informed when you restock or release a new item?

    We try to restock our product as frequently as we can! If you would like to be informed when an item is back in stock, just sign up on the product's page with the "Notify Me" button. As soon as the item is back in stock, we'll send you an email.

    If you want to be the first to know about new product launches, sign up for Fur Rewards, join our email list, and follow us on social media, @fur_you!

  • Is this the product that was on Shark Tank?

    Yes! We were featured on Shark Tank on February 28th.

Ingredients

  • How does it smell?

    We didn't add any specific fragrances to the Fur products though a lot of people describe it as "spa-like" — it does have a light lemon/lavender scent that dissipates after several minutes. It's not about masking or covering your natural scent.

  • Are your products vegan?

    Yes!

  • Are your products ingredients clean?

    Yes! We use all natural, clean ingredients which may cause slight discrepancies in the color of the oils. Fur products are free of phthalates, parabens, sulfates, silicones, acids, cortisones, and any artificial dyes and fragrances, they are gluten free and vegan.

  • I have allergies. Can I see a list of product ingredients?

    Each product page contains a full list of ingredients for that product. Go to our “Shop All” page, click on the product you have a question about, and scroll down to see the list of ingredients as well as the recommended use, benefits, and claims. If you have any questions about our ingredients, feel free to reach out to us at hello@furyou.com.

  • Is Fur safe to use while pregnant and breastfeeding?

    Fur products have not been tested for use during pregnancy and/or breastfeeding. As with any new beauty regimen, we recommend you consult with your doctor before use.

  • What is the shelf life of Fur products?

    All Fur products have a shelf life of 3 years if they are unopened. The Fur Oil has a shelf life of 30 months once it is opened. The Stubble Cream and Ingrown Concentrate both have a shelf life of 12 months once they are opened. Because our products are made with 100% natural ingredients and contain no preservatives, each batch of product may vary by color, smell, and consistency.

Shipping

  • How much does standard shipping cost?

    Standard shipping is free for all orders within the United States. There is a $30 shipping fee for all international orders.

  • How will the product be shipped?

    We ship Fur in a discrete brown postal box with chartreuse tape, unbranded.

  • Do you sell Fur in stores?

    Yes! We sell Fur products in select retailers, which you can find here. If you'd like to be a retailer, please reach out to pros@furyou.com to receive more information on our wholesale partnerships.

  • Are Fur products available on Amazon or Ebay?

    Currently, we only sell the Fur Oil mini (14 mL) on Amazon, which you can shop here. We have no authorized sellers on Amazon or Ebay, so if you do find a different Fur product there unfortunately we can't verify its origins and quality. As a result, we can't provide help, returns, or refunds for products purchased from an unauthorized Amazon or Ebay seller.

  • How fast will my order get to me?

    Standard shipping is 5-7 days.

  • Can I expedite my order?

    Yes! You will be able to choose your shipping method at checkout. We offer 2-3 day expedited shipping within the United States for $8.

  • Does Fur offer free samples?

    At this time, we are not offering samples. If you have questions about a particular product or are wondering which product is best for you, we are more than happy to help! You can reach us directly at hello@furyou.com. You can also try our products at a Fur retailer near you. Another thing to keep in mind: if you purchase a product from our website and are not completely satisfied, you are welcome to return it to us for a refund within 60 days.

  • What if I want to change or cancel my order?

    We can help! Unfortunately we cannot make changes to the products ordered, but we are able to cancel your order or change your shipping address. Send us an email at hello@furyou.com if you need to make any cancellations or address changes.

  • Do you ship internationally?

    Yes! We ship internationally via DHL.

  • How do I track my order?

    Once your order ships, you will receive a shipping confirmation email with a tracking number. You can follow that link to track your package.

Returns

  • Can I return the product? What is the trial period?

    Yes we accept all returns no questions asked within 60 days of purchase. Just a heads up, we do not cover shipping cost for any Fur returns. Email hello@furyou.com with your name, order number, and items you would like to return to start the process. Unfortunately we can only accept products purchased from our website.

  • When can I expect to see my refund?

    Most refunds will show up in your account in 3-5 business days. However, this can vary depending on your bank.

  • What do I do if my order arrives damaged?

    Oh no! If you purchased directly from our website, email us at hello@furyou.com with your order number and a photo of the damage. If you purchased from one of our retailers, please contact them directly for assistance.

Still have questions? Send us an email at hello@furyou.com or text us at +19175407636.