Close up image of drop of Fur oil
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We're here to help you figure out the answers to any hairy (or hairless) situation.

Products

  • Just as head hair doesn't "need" to be conditioned, neither does pubic hair. That being said, we provide options to care for your hair and skin to elevate your daily routine. If you want all-natural products to soften hair and minimize ingrowns and bumps then Fur is for you.

  • A great place to start would be to take our product quiz here. If you are still unsure about which product is right for you, you can feel free to reach out to us by email at hello@furyou.com or by text at +1(917)540-7636 and we would be more than happy to assist you.

  • Fur products are like any other facial or hair care regimen: it takes at least 2 weeks of continuous daily use to see results. Over time, you should notice softer hair and that you have fewer ingrown hairs on a regular basis.

  • Fur Oil is a daily moisturizer for hair and skin. It works to soften hair, smooth skin, clear pores, and prevent ingrowns. Ingrown Concentrate is a spot treatment meant to be used on specific irritation, ingrowns, or bumps. It comes with an exfoliating finger mitt to gently polish skin, and will work to heal ingrowns and soothe any redness you may have. If you think of Fur products in terms of skincare, Fur Oil is like your face moisturizer and Ingrown Concentrate is like your blemish treatment.

  • We have received many customer testimonials saying that our products (especially Ingrown Concentrate, Fur Oil, and Silk Scrub) have helped reduce the visibility of stretch marks, scarring, and dark spots on their skin. However, we have not officially tested our products to confirm those testimonials. You are welcome to try our products and return them for a full refund within 60 days of your purchase if you do not receive any results.

  • We don't add any specific fragrances to Fur products, though a lot of people describe them as "spa-like". They do have a light lemon/lavender scent that dissipates after several minutes. It's not about masking or covering your natural scent.

  • We store the cloth finger mitt inside the Ingrown Concentrate box. If you cannot find the mitt, please email hello@furyou.com and we can assist you further!

  • All Fur products have a shelf life of 3 years if they are unopened. If opened, all products have a shelf life between 12-30 months. Because our products are made with 100% natural ingredients and contain no preservatives, each batch of product may vary by color, smell, and consistency.

  • Fur products have been safety tested dermatologically and gynecologically to EU regulation standards, which are stricter than US standards. That being said, if you experience irritation please discontinue use and consult your doctor regarding your specific situation.

  • No, we are cruelty free!

  • Yes!

  • Yes! We use all-natural, clean ingredients. Fur products are free of phthalates, parabens, sulfates, silicones, cortisones, artificial dyes and fragrances. They are also gluten-free and vegan.

  • Fur products have not been tested for use during pregnancy and/or breastfeeding. As with any new beauty regimen, we recommend you consult with your doctor before use.

  • Yes! We were featured on Shark Tank on February 28th, 2020.

Trimmer

  • Yes, the Trimmer can be safely used anywhere from head to toe, such as the face, pubic area, legs, armpits, and arms.

  • The Fur Trimmer has a unique 3-blade system that trims or shaves in one fluid motion, and can be moved in either direction as opposed to simply against the grain of your hair, which makes your hair removal routine that much easier. The Trimmer can also be used wet or dry, with or without shave cream, and can be safely used anywhere from head to toe, such as the face, pubic area, legs, armpits, and arms.

  • Yes—the Trimmer is completely gender neutral, so anyone can use it.

  • To remove the blade cartridge, press up on the eject button just below the neck of the Trimmer head, and gently pull it out. For replacement, simply line up the Trimmer head above the handle and push down until it locks into place.

  • Simply position the guide on the blade head, and push down to snap into place.

  • With its high-speed trim system and rounded blades that minimize nicks, you can safely shave and leave razor burn in the dust.

  • Yes! The Trimmer was designed with all hair and skin types in mind.

  • Always clean the Trimmer with the power turned off. You can expose the Trimmer to water during cleaning, but never fully submerge it in water. The Trimmer’s head can be pulled from the handle and rinsed under running water. To keep your Trimmer in good condition, we recommend that you clean the Trimmer, blade, guides, and cap after every use. The parts can be rinsed with water and dried with a soft cloth. Don’t use harsh cleaning chemicals that could damage the device—mild soap and water is all you need. Once you’re done, just store the Trimmer with the protective cap on in a cool, dry place.

  • Replace every 6 months or when trimming becomes less effective.

  • The blades don’t require any special disposal - they can simply be thrown in the trash.

  • TSA rules and regulations change quite frequently, but as of now, the lithium battery is small enough to be transported in your carry on or checked baggage. Electric trimmers are generally not regarded as dangerous by the TSA.

  • If you plan on shaving, wet your skin with warm water, and apply a very thin layer of shave cream—we recommend our no-foam, extra hydrating Shave Cream for maximum precision and protection against razor burn. Press the power button on your Trimmer, then start shaving the section of hair you intend to remove. Use short, even strokes, and apply light pressure—you don’t need to press hard for best results. Press the power button a second time to turn the Trimmer off.

  • The Trimmer will provide 60 minutes of use after a full three hour charge.

  • The LED spotlight on the front of the device will glow solidly once the Trimmer is fully charged. A full charge will take about 3 hours—do not leave the Trimmer in the charger for longer than 24 hours.

  • The Trimmer can be used wet or dry, but the charging adapter should never be exposed to water and the Trimmer should be stored in a cool, dry place.

  • The Trimmer has a quiet, but powerful, motor.

  • The Trimmer cannot be shipped to US territories or internationally due to the lithium batteries that it contains.

  • The Trimmer comes with 3 trimmer guides, a charging base, cord and plug, and a chartreuse silk pouch to store it all in.

  • The Trimmer should be stored with the protective cap on in a cool, dry place.

  • After trimming or shaving, follow up with our signature Fur Oil—it hydrates skin, minimizes razor burn and ingrowns, and softens prickly hair. For added protection against razor burn, apply Stubble Cream onto shaved skin to prevent prickly regrowth.

Shipping

  • Standard shipping is free for all orders within the United States. There is a $30 shipping fee for all international orders.

  • We ship Fur in a discreet brown postal box with chartreuse tape, unbranded. For standard shipping, we either use UPS Mail Innovations, where UPS hands off the package to your local USPS post office for final delivery, or DHL with USPS, depending on the weight of your package.

  • Yes! We sell Fur products in select retailers, which you can find here. If you'd like to be a retailer, please fill out this form to apply for a wholesale partnership and to receive more information about our retail program.

  • Currently, we sell Fur Oil 75ml, Fur Oil 14ml, Ingrown Concentrate, and Silk Scrub on Amazon, which you can shop here. We have no authorized resellers on Amazon or Ebay, so if you do find a different Fur product there unfortunately we can't verify its origins and quality. As a result, we can't provide help, returns, or refunds for products purchased from an unauthorized Amazon or Ebay seller.

  • Typically, standard shipping is 5-7 days. But due to the current pandemic, your shipping times may be slightly delayed.

  • Unfortunately due to COVID-19 we are unable to expedite orders at this time.

  • Yes! We ship internationally via DHL.

  • Once your order ships, you will receive a shipping confirmation email with a tracking number. You can follow that link to track your package. If you can not find your confirmation email, you can feel free to reach out to hello@furyou.com and we will send your tracking information.

Order Changes

Returns

Rewards

  • You can check your points balance by logging into your account and clicking the 'Rewards' link at the top of the page.

COVID-19

  • We’re doing our best to work with our delivery partners to ensure everyone gets their Fur package! However, there is a chance your package could be slightly delayed and your estimated delivery date may be off. If it’s past your estimated delivery date and you still have not received your package, please wait an additional 5 business days and then please email hello@furyou.com and we’ll be happy to help.

  • Our delivery and fulfillment partners share our key concerns on customer and employee wellness. Employees must work 6 feet apart, and all our deliveries are no-contact. The CDC, WHO, FDA, and local authorities have all put in place guidelines and policies to ensure no cross-contamination takes place and our delivery and fulfillment partners are adhering to these guidelines. These policies include, among many others, increased sanitation procedures, widespread access to hand-hygiene products, disinfecting wipes, and policies to discourage sick employees from coming to work.